Refund policy

The short version: 30 days from delivery to return any unworn item · no restocking fees · you pay return postage if you changed your mind - we pay if the item is damaged, wrong, or never arrived · refunds to your original payment method in 5-10 business days.

30-day returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unworn, in its original condition and packaging (including the shoe box), with all tags attached, and your order number as proof of purchase. Please try items on over clean underwear and keep tags and hygiene liners attached.

How to start a return

Contact us at support@trailwares.com with your order number and the item(s) you'd like to return.
We'll confirm your return and send instructions, including the return address.
Ship the item back within 14 days of your return being approved. We recommend a tracked service.

Items sent back without requesting a return first cannot be accepted.

Who pays return shipping

Situation	Return postage	What you get
Changed your mind, wrong size, no longer needed	Paid by you	Full refund of the item price
Item arrived damaged or defective	Paid by us	Free replacement or full refund, including shipping you paid
Wrong item shipped	Paid by us	Correct item shipped free, or full refund
Order never arrived	Nothing to return	Free replacement or full refund - your choice

There are no restocking fees - ever.

Final sale & hygiene items

For hygiene reasons, certain items cannot be returned or exchanged once opened or tried on, including underwear, thongs, bralettes/bra liners, and swim bottoms. Items marked "Final Sale" (including many clearance and heavily discounted styles) are also not eligible for return or exchange. This will be noted on the product page before you buy.

All other activewear can be returned within 30 days if it is unworn, unwashed, with hygiene liners and original tags still attached.

Damaged, wrong, or missing items

Inspect your order when it arrives. If an item is damaged, defective, wrong, or your order never shows up, contact us within the 30-day window with your order number and a photo if relevant. We'll send a free replacement or issue a full refund, including any shipping you paid, and cover return postage if we need the item back.

Exchanges

The fastest way to exchange for a different size is to request a return for the pair you have and place a new order for the size you want - your new pair ships without waiting for the return to travel back.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may need extra time to post the credit.